The Lesson: If you are unable to connect with the people in your workplace, you may never be able to improve a workplace. So how is it that you’re supposed to connect with people? Some of the big ideas that is explored in this podcast include how to optimize our ability to connect (practice with the little moments!), The Pygmalion Effect (aka the self-fulfilling prophecy), the importance of centering for conflict resolution, and how our addiction to digital devices is leading to troubles in connecting and what to do about it.
Notable Book Excerpt: “The first rule of conflict management is don’t make it worse. So if you’re not gonna make it worse and you want to make it better, you have to connect … the relationship and the empathy transforms everything and that is especially important in the face of conflict. And you’ll never be able to do it in the face of conflict if you don’t practice it before there’s a conflict. So if you want to come up with solutions and you want to be creative, connect…
